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Fraud Prevention
Please note: San Francisco FCU will not send emails or text messages requesting our members to provide personal information. If you encounter a suspicious website, pop up window, email, text message or phone call that says it is from San Francisco FCU and that requests personal or account information, do not respond to it and please report it immediately by phone to 415-775-5377, option 4 or via email at Contacts@SanFranciscoFCU.com.
At San Francisco Federal Credit Union,
we are concerned about your security. San Francisco Federal Credit
Union has chosen web browsers that are capable of conducting a secure
session with an SSL (Secure Sockets Layer) enabled web server. This
means that data transmitted between your computer and our server
is scrambled. When the data finally arrives at our server, the data
is then unscrambled.
For added protection, there should be a green address bar on the web browser when signing on to San Francisco Federal Credit Union’s Online Banking website. Please note that only newer version of Microsoft Internet Explorer (version 7 and above), Firefox (version 3 and above), and other high-security browsers will display this green address bar. This extra security measure is to help members identify our Online Banking website easily and to help to prevent phishing and online fraud. See example below:
- Don't include personal information such as your driver's license or Social Security Number on your pre-printed checks.
- Memorize all Personal Identification Numbers (PIN), such as your ATM card PIN and online passwords. Do not keep such numbers in your wallet or purse.
- If you stop receiving bills, statements or other monthly mailings, or if a bill is not received when expected, contact the issuing company immediately.
- Promptly collect incoming mail, and use a secured mailbox if possible.
- Send outgoing mail from a secured mailbox or a post office; try to avoid leaving outgoing mail in your home mailbox.
- Shred all unwanted pre-approved offers for credit cards, convenience checks or loans.
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- Try to create an original password by using the following tips:
- Use a combination of numbers, letters and punctuation
- Longer passwords are better
- Make sure your password is something you can remember without writing it down
- Memorize your password
Viruses can infect a home computer in
many ways: among them floppy disks, CDs, e-mail, web sites and downloaded
files. Anti-virus programs help protect your computer against most
viruses, worms, Trojans and other unwanted invaders that can make
your computer "sick." Viruses, worms and the like often
perform malicious acts, such as deleting files, accessing personal
data or using your computer to attack other computers. If a file
is found to be infected with a virus, most anti-virus programs provide
you with options of how to respond, such as removing the harmful
item or deleting the file. Installing an anti-virus program and
keeping it up-to-date is the best defense for your home computer.
A firewall can be described as a security
guard for your home computer. The guard is a piece of software or
hardware that helps protect your PC against hackers and many computer
viruses and worms. It is a good idea to install a firewall on your
home computer.
What is phishing?
All internet users should be aware of the online scam known as "phishing"
(pronounced "fishing"). Phishing involves the use of e-mail
messages that appear to come from your bank or another trusted business,
but are actually from imposters.
Phishing e-mails typically ask you to click a link to visit a web
site, where you're asked to enter or confirm personal financial
information such as your account numbers, passwords, Social Security
number or other data. Although these web sites may appear legitimate,
they are not. Thieves can collect whatever data you enter and use
it to access your personal accounts.
Tips to help avoid getting hooked by Phishers
- If you get a pop-up or e-mail message requesting personal or financial information, don’t reply or click on the link in the message.1
- Legitimate companies won’t ask for this information.
- Be cautious about opening attachments or downloading files from e-mail messages.
- Never send confidential information via e-mail.
- When sending confidential information via the internet, look for
a closed padlock at the bottom of your browser window, or a URL
that begins with “https”— “s” stands
for secure. However, some Phishers are able to forge these security
icons.
- Review financial statements for accuracy as you receive them. If
your financial statements are late, call the company to confirm
your billing address and balance.
- Use anti-virus software, and keep it up-to-date.
- Report suspicious activity to the Federal Trade Commission at www.ftc.gov, and forward suspicious messages to spam@uce.gov.
1 Links. When we send you email or mobile mail messages we may include links to products and promotions. If you click on these links, the new site may ask you to provide your information if you wish to obtain the product or promotion. If you are unsure of the legitimacy of link, visit SanFranciscoFCU.com independently and click through to the product or promotion.
Most software vendors provide free patches to fix problems in their
products. You can usually download these patches from the vendor's
web site.
It is a good practice to back up important files and folders on
your computer. To back up files, make copies onto CDs or floppy
discs.
View our disclaimer.
From time to time, we will post articles
to keep you posted on how to prevent fraud.
For more information, please contact us at (415) 775-5377, option
4 or contacts@SanFranciscoFCU.com.
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![Account Access [SECURE]](../graphics/account_access.gif){kind=small}
