Career Opening

POSITION: Electronic Processing Center Representative II

REPORTS TO: Manager, Electronic Processing Center

SALARY RANGE: Level 14

PRIMARY FUNCTION:
To perform variety of clerical and technical duties related to the operation of the Electronic Processing Center. These include providing information and technical support to members and front-line staff for the Credit Union's Debit/Credit card, ATM, Share Branch, Share Draft, On-line Bill Pay, Payroll and ACH services. Utilize different sources of information to ensure uninterrupted service to member. Must possess the ability to collaborate with different levels throughout the department and the organization, and interact directly with members.

DUTIES AND RESPONSIBILITIES:

• Provide quality services to both member and Credit Union staff

• Review services related reports and perform changes, charge fees and make adjustments

• Verify risk transactions with member or merchant

• Process all electronic service transactions

• Review credit or debit card status and perform card/account maintenance

• Process Lost/Stolen Card Report

• Process ATM deposits and handling large item notification and extending hold on deposit

• Determine and peruse chargeback, good faith or insurance claim on member dispute.  This is including obtain support documents and resolve dispute.

• Balance and post daily settlements and handle exception items

• Handling new or reissue card orders and inventory

• Perform other duties as assigned

EDUCATION & EXPERIENCE:
Minimum two years of college with Accounting or computer courses or equivalent electronic processing experience.

SKILLS & QUALIFICATIONS:

• The ability to understand and follow operational policies and procedures; detail oriented, accurate, and able to work well under pressure with multiple tasks and demands; proficient in using of basic business machines and Microsoft Office programs. Must have good oral and written communication skills. Able to work overtime on holidays and Saturdays as needed.

To apply, please send your resume to humanresources@SanFranciscoFCU.com and fill out our online application.