Career Opening

POSITION: E-Commerce Administrator

REPORTS TO: VP/Strategic Development

SALARY RANGE: Level 20

SUMMARY:
Responsible for the ongoing planning, maintenance, and development of San Francisco Federal Credit Union’s (SFFCU) Internet and online banking channels. Manage projects in relation to E-Commerce activities encompassing the full web based interaction of our members and potential members with our products and services.

DUTIES AND RESPONSIBILITIES:

Program Management   40%

• Efficiently execute the E-Commerce strategy of SFFCU to exceed member’s expectations.
• Design, maintain and manage content on all web channels to ensure timely and accurate information is being presented.
• Collaborate with internal stakeholders such as Information Technology, Marketing, Financial Services, and the Senior Leadership Team in the execution of E-Commerce initiatives.
• Manage external vendor relationships to ensure service, and value are maintained.
• Plan and manage the implementation of complex E-Commerce projects ensuring proper execution and a high level of follow through within budgetary guidelines.
• Ensure SFFCU’s E-Commerce systems, processes and procedures are compliant with various laws, compliance guidance, and security standards that are established.
• Oversee the development, performance and member engagement of SFFCU’s E-commerce delivery channel.
• Originate and write functional specifications, project plans, and business requirement documents.
• Develop and implement strategies and plans to increase the usage of SFFCU’s E-commerce offerings.
• Manage adherence to quality assurance standards in relation to E-Commerce to ensure system performance levels are met.
• Interface with staff to better integrate SFFCU’s electronic channels within the organization via education and training.
• Prepare management reports detailing the activities and performance of SFFCU E-Commerce Program.
• Communicate program status through monthly Individual Dialog meetings
• Monitor our presence on social media channels and make recommendations

E-Commerce Maintenance   40%

• Design and maintain SFFCU’s website as directed maintaining the consistency of SFFCU’s brand presence in the E-Commerce channel.
• Oversee and implement changes to website content to support current organizational initiatives.
• Work closely with the Marketing department to ensure effective communication of current product promotions and initiatives on websites.
• Oversee the purchase and maintenance corporate URLs.
• Monitor and research web industry technology trends, and standards and recommend new technologies to management.
• Create and edit images using Photoshop or similar applications.
• Execute coding changes as necessary to update and add web content to SFFCU’s websites.

E-Commerce Support   10%

• Serve as a technical resource to SFFCU staff in regards to E-Commerce and web technologies. 
• Review systems reliability to ensure proper maintenance standards are met.
• Evaluate, repair or employ third party services to remediate technology related problems.
• Respond to high priority phone and e-mail requests for E-Commerce assistance.
• Provides exceptional service to all Members, volunteers, internal employees, and service providers.

E-Commerce Development   10%

• Evaluate new technologies relating to E-Commerce functions and provide recommendations to management.
• Draft technology plans and requirements for business needs.
• Respond to audit items and remediate items as presented.
• Evaluate and analyze new and existing functionality to better serve the Credit Union’s needs.
• Actively participate in defining the strategic direction of SFFCU’s E-Commerce services.
• Participate and support new product development and collaborate with internal and external teams to develop and launch supporting enhancements to the web channel.

SKILLS & ABILIITIES:

• Knowledgeable of web design, e-Commerce security, and best practices within the banking industry
• Advanced knowledge of E-Commerce systems, hardware and software in relation to financial institution websites and banking.
• Advanced knowledge of project management methods and procedures.  
• Proficiency in website design, HTML and variants and JavaScript development. 
• Ability to effectively manage multiple tasks and deadlines simultaneously.
• Strong ability to interact and communicate with internal and external stakeholders as well as members.
• Ability to communicate effectively both verbally and in writing.

EDUCATION:
Education equivalent to a bachelor’s degree in a technology discipline or closely related field.  

EXPERIENCE:
4-5 years experience in an E-Commerce department or similar field.  

Work Hours may be scheduled Monday through Saturday.

To apply, please send your resume to humanresources@SanFranciscoFCU.com and fill out our online application.