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San Francisco Federal Credit Union's electronic statements will contain all the same information as paper statements. You will have the same opportunities to contact us about any errors or problems.
You will need:
- a computer with Internet access and an e-mail address to receive e-Statements.
- to open files in PDF (which requires Adobe Acrobat Reader version 7.0 or higher).
- a printer (if you choose to print statements)
If you request e-Statements, you will cease receiving paper statements on all credit union accounts and loans.
Accessing your e-Statements
We will send you an e-mail each statement period when your e-Statements are available for pick up at our secure web site. You will need your password to access our online banking system in addition to the equipment and services listed above. When you have logged into Online Banking, select "e-Statements" on the navigation strip and follow the instructions.
Invalid e-mail addresses/returned e-mails
Please keep us informed of any change in your e-mail and postal address. If we attempt to e-mail e-Statement notices and the e-mail is returned due to an invalid address, we will immediately begin sending paper statements on your account. Paper statements will continue until you reinstate e-Statements with a valid e-mail address.
Cancellation of e-Statement
If you later decide that you prefer to have paper statements mailed to you, you can reinstate paper statements and discontinue e-Statements by calling our Service Center at 415-775-5377, option 4 or by visiting any San Francisco Federal Credit Union branch.
Joint Owner's Instructions
If any of your accounts or loans include a joint owner/borrower, we will honor the instructions of any joint owner or borrower. However, if we receive conflicting instructions, we will send paper statements.
We reserve the right to send you some incidental promotional information with your electronic notices and statements, as permitted by law.
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