ExpressMobile Frequently Asked Questions (FAQ)
What is ExpressMobile?
Is there a cost to use ExpressMobile?
What accounts and services can I access with ExpressMobile?
How do I use ExpressMobile?
How secure is ExpressMobile?
If my phone is lost or stolen, is my information safe?
How can I get assistance if I have questions or problems with ExpressMobile?
Is a network connection required?
What if I have a question about my data plan with a cell phone carrier?
What if I have a question about information on one of my enrolled accounts?
How long should it take to receive the text message that I'll use to enroll my mobile device?
I did not receive the link for the application. How can I get one?
I have lost my activation code or the activation code has expired. What should I do?
How can I see the instructions provided to me during enrollment again?
What do I need to download to install the application?
I just changed my phone model and/or phone number. What should I do?
I just changed my cell phone carrier. What should I do?
What is ExpressMobile?
ExpressMobile is a service that uses a wireless Internet connection on your mobile phone to access your San Francisco Federal Credit Union account information. You can use a small application loaded on your data enabled mobile phone to check your balance, view recent transactions, transfer funds and more.
Is there a cost to use ExpressMobile?
San Francisco Federal Credit Union does not charge a fee to access ExpressMobile. However, ExpressMobile requires a data plan on your mobile phone. Please check with your wireless provider if you have questions about mobile data plans and associated fees.
What accounts and services can I access with ExpressMobile?
Currently, you can access checking, savings and loan accounts. ExpressMobile allows you to check your current balances, view transaction history, transfer funds and more.
How do I use ExpressMobile?
ExpressMobile uses a simple menu-driven system that allows you to easily select an account and access the available services. Once you’ve registered and installed the mobile application, simply navigate to the ExpressMobile icon on your phone’s menu screen or in your application folder to access ExpressMobile services.
How secure is ExpressMobile?
ExpressMobile uses the latest and most advanced security features available. Using ExpressMobile is as secure as using online banking at home through a secure connection.
If my phone is lost or stolen, is my information safe?
Yes, your information is safe. Financial information and login details are never stored on your mobile phone when you use ExpressMobile.
How can I get assistance if I have questions or problems with ExpressMobile?
We offer 24/7 support for ExpressMobile users. Simply call our Service Center at (415) 775-5377 if you have any questions or problems. Our ExpressMobile support team will be able to assist you with a wide variety of issues.
Is a network connection required?
Yes, the application relies on the information from our credit union systems. None of your financial information is stored on your handset when using the application; therefore, you must have a network signal available when using the application.
What if I have a question about my data plan with a cell phone carrier?
If you have questions about network coverage or plan information, contact your cell phone service provider.
What if I have a question about information on one of my enrolled accounts?
If you have questions about account information, contact San Francisco Federal Credit Union at (415) 775-5377.
How long should it take to receive the text message that I'll use to enroll my mobile device?
Typically, you should receive the text message within a few minutes of enrolling your device. However, there could be cases when network traffic is heavy. If you have not received a message within 30 minutes, please retry by revisiting the site.
I did not receive the link for the application. How can I get one?
In the enrollment portal, enter the phone number you enrolled with. You will be taken to profile management where you can choose "I did not receive the application URL." You will be provided with the URL to download the application, a new activation code and instructions to install the application.
I have lost my activation code or the activation code has expired. What should I do?
In the enrollment portal, enter the phone number you enrolled with. You will be taken to profile management where you can choose "I need another activation code." You will be provided with the new activation code.
How can I see the instructions provided to me during enrollment again?
In the enrollment portal, enter the phone number you enrolled with. You will be taken to profile management where you can choose "I want to view the ExpressMobile installation instructions." You will be provided with the instructions to install the application. For your reference, you can also print the instructions using the "Print" link.
What do I need to download to install the application?
You will need a compatible handset and a wireless service plan. The application runs on many existing handsets, with more handset models coming soon. Click here for the most recent list of ExpressMobile-compatible devices. Your mobile device will also be checked for compatibility during the enrollment process.
I just changed my phone model and/or phone number. What should I do?
In the enrollment portal, enter the phone number you enrolled with. You will be taken to profile management where you can choose "I wish to change my phone details" and enter the new phone details. While re-enrolling, you will be asked to enter your new phone number. If your phone number has not changed, then enter your currently enrolled phone number. Note: When you are successfully re-enrolled, your old ExpressMobile profile will be disabled and will not be available in the future.
I just changed my cell phone carrier. What should I do?
In the enrollment portal, enter the phone number you enrolled with. You will be taken to profile management where you can choose "I wish to change my phone details" and select the new carrier. You will be re-enrolled for ExpressMobile. While re-enrolling, you will be asked to enter your new phone number. If your phone number has not changed, then enter your currently enrolled phone number. Note: When you are successfully re-enrolled, your old ExpressMobile profile will be disabled and will not be available in the future.
 Sign up for ExpressMobile today!
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