New Online Banking

Exciting Changes Are Coming to Online Banking!

We’re upgrading your online banking experience to make managing your finances easier, faster, and more secure! Read on for important details about what’s changing and how to prepare for a smooth transition.

What’s Happening?

Untitled 1Coming soon, San Francisco Federal Credit Union is launching a brand-new online banking platform with an improved design, better navigation, and enhanced security features.

What You Need to Do

Checklist IconPlease update your contact information in our current online banking system by Wednesday, June 11, 2025 to ensure a smooth transition.

Why is this important?

Why IconIf your information is outdated, you may have trouble accessing the new system. 

Key Dates to Remember

  • Deadline to Update Contact Info: June 11, 2025
  • Launch: June 17, 2025

Get Ready for a Better Online Banking Experience!

We’re excited to bring you a more intuitive and user-friendly banking platform. Stay tuned for updates, ensure your contact details are up to date for a seamless transition, and bookmark this page—more important information about the upgrade will be added as it becomes available.

Ready to Update Your Information Now?

If you have questions about how to review and update your information, please contact our Service Center at 415-775-5377 or [email protected], or visit your nearest branch. 

Log In

Digital Banking System Upgrade

Frequently Asked Questions

Discover how your digital banking experience is changing.

  • Routing and account numbers
  • Account nicknames
  • Debit and credit card numbers
  • Online and mobile banking log-in credentials – During first-time login, clients will be prompted to change passwords and will be sent a one-time security code to the contact information we have on file.
  • Checks – Continue using your current checks
  • Direct deposit and automatic payments
  • E-statements – History and access
  • Future dated and existing internal funds transfers will carry over
  • External Accounts – Linked accounts will carry over to the new system starting June 17, and you will not need to reestablish your external account transfers.
  • Bill Pay – Payments will process based on the send date, not the due date. ACH payments are withdrawn on the send date, while checks are deducted when deposited by the payee. See Bill Pay drop down below for details.
  • Mobile Check Deposit – An endorsement must now include “for Mobile Deposit at San Francisco Federal Credit Union.
  • Alerts & Notifications – Alerts will not be migrated and will need to be reestablished in Settings > Alerts.
  • Quicken – Users will need to deactivate and reactivate credentials in Quicken accounts after first-time log-in. Direct Connect users will need to use Webconnect and import missing transactions after reconnecting.
  • Desktop Account Access – URL will change. Visit Online Banking and select “Personal Online Banking” from the Login drop-down menu. Existing bookmarks will no longer work.
  • Mobile App on Your Device
    • Android users: You will need to delete the current app and download the new app from Google Play.
    • Apple users: A forced update will occur automatically if your device is set to allow updates.

Be sure to schedule any new online bill payments before June 10. You will not be able to schedule new payments between June 10 – June 16.

Current Bill Pay: Members enter the due date, and the system calculates when to send the payment. Funds are deducted on the due date, regardless of payment type.

New Bill Pay: Members enter the send date, and the system estimates the delivery timeframe.

ACH payments are deducted on the send date, while check payments are not deducted until the payee deposits the check—similar to writing and mailing a personal check. Members must ensure the estimated delivery date meets their bill’s due date.

eBill payments: All recurring eBill payments will need to be reestablished.

  • June 10 – June 16: Online Bill Pay will be unavailable during this timeframe. Your pre-scheduled payments will still be processed, but you will not be able to schedule new payments.
  • June 11: Last day to update your contact information in the current online banking system.
  • June 16 – June 17: Scheduled downtime. During this time, access to online banking and mobile banking will not be available.
  • June 17: Log in and see what’s new!
    • Android users: Delete your current app and download the new version from Google Play store.
    • Apple users: A forced update will occur automatically if your device is set to allow updates.
  • Anytime: If you have questions, please contact our Service Center at 415-775-5377 or [email protected], or visit your nearest branch.
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REMINDER: Please DO NOT share your online banking credentials or secure access codes with anyone, our credit union team will never ask for them.
Our New Online & Mobile Banking Experience is now Live! Log in using your current username and password to get started. For assistance, call 415-775-5377 or 800-852-7598.
Thank you for being a valued member!
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