San Francisco Federal Credit Union is excited about our new Online Banking and Mobile Banking platform. On this page, you will find a series of frequently asked questions along with several How-to videos to assist you in using the system.

Watch and Google Pixel apps

Mobile Banking

  • Pay Bills
  • Schedule or Cancel Payments
  • Deposit Checks Faster
  • Check Balances
  • 24/7 Account Access
  • Easily Transfer Funds
  • Push Notifications
  • Enhanced Security and Safety

Learn more about Mobile Banking >


Phone dialling Expressline Voice Banking phone line

Expressline Voice Banking

Express Line is an easy and convenient service which allows you access to your account 24 hours a day, seven days a week. By using Express Line, you are able to perform a variety of transactions, such as:

  • Balance inquiries
  • Account deposit and withdrawal inquiries
  • Account transfers
  • And more

24-Hour Telephone Banking 415-775-0171

Toll-Free Number 800-746-9600


If you believe you have been a victim of identity theft, read this Identity Theft Recovery Guide and please call us at 415-775-5377.   


See How Digital Banking Works

Or select one of the videos

New Member Enrollment

New User Tutorial

Making a Transfer

Alerts and Notifications

Updating Personal Information

Updating Account Settings

Choosing Electronic Statements

Making Transfers on
Mobile Banking

Depositing Checks on
Mobile Banking

Account Transaction Details on
Mobile Banking


Digital Banking FAQs

Why is San Francisco Federal Credit Union making the change to a new platform?

This upgrade brings you an easy-to-use interface with many new features. Updated multi-factor authentication and passcodes offer the best security for your peace of mind.

Do I need to download a new app for mobile banking?

Yes, you will need to delete the old SFFedCU app and download the new app from one of the app stores.

What if I’ve never enrolled in online banking?

You can easily enroll from our home page. Simply click the “I Am a New User” link.

Does Digital Banking have biometric login options?

Once you are enrolled, fingerprint and face ID will be available depending on your device. The new platform will automatically identify the type of device you are using to log in and will present the correct options.

What are the username and password requirements?

Username requirements are:
Must not be the same as your account number or password
Must be between 6 and 20 characters long
Must start with a letter

Password requirements are:
Must not be the same as your account number or username
Must be between 8 and 32 characters long
Must contain at least one numeric character
Must contain at least one letter
Must contain at least one special character

Do I need to reset my Bill Pay accounts?

No. Bill Pay and any recurring payments have been automatically converted to Digital Banking. A mobile phone number must be present on your account and cookies must be enabled for Bill Pay to link properly.

Do I need to download the new app for mobile banking?

Apple iPhone / iPad / iPod:
To download the free mobile banking app, Apple members can visit the Apple App Store from your iOS device or click here to download San Francisco Federal Credit Union Mobile Banking app

Android:
To download the free mobile banking app, Android members can visit Google Play or check here to download the San Francisco Federal Credit Union Mobile Banking app.

In the previous system, I was able to request a check to myself. How come this option is no longer available?

The new vendor does not have this option available. We will be happy to assist you with this request over the phone at 415-775-5377 or you may visit one of our local branches.

How come I am not able to see my full account number to use for ACH, Wires and/or Direct Deposit?

Our current core system and the new Online and Mobile Banking system are not compatible in this area. Once we go to the new core system this August, your full account number will be displayed within Online and Mobile Banking. Until then, if you need your full account number, please call us at 415-775-5477 or visit a local branch.

When do I start using the new platform?

We convert to our new Digital Banking solution soon.

Do I have to set up a new username and password on the new platform?

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Is the login process different?

For your safety and security, you will receive a one-time password (OTP) when you enroll and when you log in for the first time.

What if I haven’t used mobile or online banking in the past 6 months or more?

You will need to enroll as a new user. You can easily enroll from our home page. Simply click the “I Am a New User” link.

Will I need to recreate my scheduled transfers?

If you currently have any scheduled transfers (recurring or future-dated), those will automatically transfer to the new system.

Will I need to reset my alerts?

Transaction Alerts and Balance Alerts will automatically transfer to the new system. The alert configuration in the new digital banking system has significantly more options available, so we recommend reviewing the new settings in the system.

Do I need to reset my Quicken or Quickbooks?

See instructions here regarding Quicken or Quickbooks users.

What are the browser requirements for the new platform?

For online browsers:
Chrome, Edge, Firefox and Explorer, the current stable version and previous 2 versions (provided the browser maker supports those versions)

For mobile apps, minimum requirements are:
iOS: 11.0
Android: 5.0 (Lollipop API level 21)

Why am I no longer able to access the Big Picture?

Prior to changing to the new system, the Credit Union completed an analysis and identified that a very small population utilize this service and a decision was made to discontinue it. There are many services available for you and the Credit Union will continue to evaluate other products that we may want to introduce at a later time.

How come I am no longer able to put a description in my transfers to another member with the Credit Union?

This feature will be available again when we complete our core system conversion this August. Our current core system and the new Online and Mobile Banking system are not compatible in this area.

Contact Us for more information or call 415.775.5377

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