Why is San Francisco Federal Credit Union making the change to a new platform?

This upgrade brings you an easy-to-use interface with many new features. Updated multi-factor authentication and passcodes offer the best security for your peace of mind.

When do I start using the new platform?

We convert to our new Digital Banking solution soon.

Do I need to download a new app for mobile banking?

Yes, you will need to delete the old SFFedCU app and download the new app from one of the app stores.

Do I have to set up a new username and password on the new platform?

If you are a new user, follow the easy enrollment process on our home page. If you are an existing user, you can use the same username, but we require a new password for all accounts due to the increased security of the new system. 

What if I’ve never enrolled in online banking?

You can easily enroll from our home page. Simply click the “I Am a New User” link.

Is the login process different?

For your safety and security, you will receive a one-time password (OTP) when you enroll and when you log in for the first time.

Does Digital Banking have biometric login options?

Once you are enrolled, fingerprint and face ID will be available depending on your device. The new platform will automatically identify the type of device you are using to log in and will present the correct options.

What if I haven’t used mobile or online banking in the past 6 months or more?

You will need to enroll as a new user. You can easily enroll from our home page. Simply click the “I Am a New User” link.

What are the username and password requirements?

Username requirements are:

• Must not be the same as your account number or password
• Must be between 6 and 20 characters long
• Must start with a letter

Password requirements are:

• Must not be the same as your account number or username
• Must be between 8 and 32 characters long
• Must contain at least one numeric character
• Must contain at least one letter
• Must contain at least one special character

Will I need to recreate my scheduled transfers?

If you currently have any scheduled transfers (recurring or future-dated), those will automatically transfer to the new system.

Will I need to reset my alerts?

Transaction Alerts and Balance Alerts will automatically transfer to the new system. The alert configuration in the new digital banking system has significantly more options available, so we recommend reviewing the new settings in the system.

Do I need to reset my Quicken or Quickbooks?

See instructions here regarding Quicken or Quickbooks users.

Do I need to reset my Bill Pay accounts?

No. Bill Pay and any recurring payments have been automatically converted to Digital Banking. A mobile phone number must be present on your account and cookies must be enabled for Bill Pay to link properly.

What are the browser requirements for the new platform?

For online browsers:

• Chrome, Edge, Firefox and Explorer, the current stable version and previous 2 versions (provided the browser maker supports those versions)

For mobile apps, minimum requirements are:

• iOS: 11.0
• Android: 5.0 (Lollipop API level 21)

Do I need to download the new app for mobile banking?

What are the mobile operating system requirements for the new digital banking platform?

Supported operating systems:

• Android OS : 5.x and above
• iOS : 11.x and above

Why am I no longer able to access the Big Picture?

Prior to changing to the new system, the Credit Union completed an analysis and identified that a very small population utilize this service and a decision was made to discontinue it. There are many services available for you and the Credit Union will continue to evaluate other products that we may want to introduce at a later time.

In the previous system, I was able to request a check to myself. How come this option is no longer available?

The new vendor does not have this option available. We will be happy to assist you with this request over the phone at 415-775-5377 or you may visit one of our local branches.

How come I am no longer able to put a description in my transfers to another member with the Credit Union?

This feature will be available again when we complete our core system conversion this August. Our current core system and the new Online and Mobile Banking system are not compatible in this area.

How come I am not able to see my full account number to use for ACH, Wires and/or Direct Deposit?

Our current core system and the new Online and Mobile Banking system are not compatible in this area. Once we go to the new core system this August, your full account number will be displayed within Online and Mobile Banking. Until then, if you need your full account number, please call us at 415-775-5477 or visit a local branch.

If you believe you have been a victim of identity theft, read this Identity Theft Recovery Guide and please call us at 415.775.5377.   

For more information on Privacy & Security please click here.