FAQ for Summit Bank Customers

Exciting News: Summit Bank Is Becoming Part of San Francisco Federal Credit Union!

We are thrilled to announce that Summit Bank is joining forces with San Francisco Credit Union—a trusted, member-driven financial institution known for putting people first. This is more than just a merger—it’s an opportunity to build something stronger together. Below are answers to common questions to help guide you through this transition and highlight the benefits coming your way.

This partnership is a strategic move to strengthen and expand our shared mission of community-based banking. By joining with San Francisco Federal Credit Union, Summit Bank customers will gain access to broader financial services, enhanced digital tools, and a member-first philosophy—without losing the local relationships and personalized service you value.

You can expect:

  • Continued service from the same friendly faces at your local branch(es)
  • Access to San Francisco Federal Credit Union’s robust digital banking tools (online and mobile)
  • Expanded product offerings, including enhanced lending options, competitive rates, rewards programs, and an expanded branch network 
  • Membership in a not-for-profit cooperative that reinvests in its members and communities
  • Enhanced financial security and personalized support at every stage of your financial journey

Yes! All three branches—Oakland, Emeryville, and Walnut Creek—will remain open and operational. The service and team you know will remain familiar. We are here to make this a seamless and welcoming transition.

Absolutely. One of the greatest strengths of this merger is the dedicated Summit Bank team you already know and trust. Summit Bank was built by family, nurtured by local relationships, and has grown alongside the East Bay community—it is a legacy we deeply respect and are proud to carry forward. San Francisco Federal Credit Union is committed to preserving these meaningful connections and ensuring that the familiar faces you rely on remain part of your banking experience. By keeping these relationships intact, we’re honoring the heart of Summit Bank while building a stronger future together.

 There will be no immediate changes to your accounts. Eventually, you will be transitioned into San Francisco Federal Credit Union’s systems, but we will guide you every step of the way. You will receive advance notice, clear instructions, and support to ensure a smooth switch.

There is no immediate change to your online banking or debit cards. You can continue using your existing Summit Bank login and cards as usual. If any changes occur in the future—such as transitioning to San Francisco Federal Credit Union’s online and mobile banking platform or receiving new debit/ATM cards—you will receive clear, detailed information well in advance. For now, no action is needed on your part.

Not right away. All automated payments and deposits will continue as normal. We’ll let you know when and how to update account information if needed, and we will make the process as easy as possible.

Your existing loans and credit card agreements remain in effect under the same terms. As we integrate, you may be offered the opportunity to transition to San Francisco Federal Credit Union products that could offer additional benefits.

Yes—absolutely. Both Summit Bank and San Francisco Federal Credit Union are financially sound and federally insured institutions. Your accounts will continue to be protected by the NCUA (National Credit Union Administration), just as they currently are by the FDIC (Federal Deposit Insurance Corporation). We will provide more details about this transition of coverage as we move forward.

Great news: San Francisco Federal Credit Union brings a strong suite of business products and services. From enhanced cash management tools to commercial lending expertise, you’ll gain access to a broader range of resources to help your business grow.

One of the most exciting aspects of this partnership is our shared commitment to the community. San Francisco Federal Credit Union is deeply involved in local causes, financial literacy, and inclusive banking initiatives. We look forward to building on Summit Bank’s legacy of community support and expanding our impact in the East Bay.

The acquisition is currently undergoing regulatory review and is expected to close later this year. We anticipate integration activities will continue into 2026. We promise regular updates, so you’re never left wondering what’s next.

We’re here for you. Visit your local branch, call us directly, or check out our dedicated transition page on our website (coming soon). We’ll continue to provide updates and resources, including welcome materials, timelines, and step-by-step guides.

A Warm Welcome

We understand that change can feel uncertain—but this change is being made with you in mind. We’re excited to welcome you into the San Francisco Federal Credit Union family, where your financial well-being, community values, and future success come first.

Stay tuned for more updates—we’re just getting started!

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REMINDER: Please DO NOT share your online banking credentials or secure access codes with anyone, our credit union team will never ask for them.
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