Mobile Banking
Mobile banking – Frequently Asked Questions
We’re upgrading your online banking experience to make managing your finances easier, faster, and more secure!
Read on for important details about what’s changing and how to prepare for a smooth transition.
Android users: You will need to delete the current app and download the new app from Google Play.
Apple users: A forced update will occur automatically if your device is set to allow updates.
You can easily enroll from our Login Page, simply click the “Enroll Now” button.
Once you are enrolled, fingerprint and face ID will be available depending on your device. The new platform will automatically identify the type of device you are using to log in and will present the correct options.
Username requirements are:
Must not be the same as your account number or password
Must be between 6 and 20 characters long
Must contain at least one numeric character
Must contain at least one letter
Password requirements are:
Must not be the same as your account number or username
Must be between 8 and 15 characters long
Must contain at least one numeric character
Must contain at least one uppercase letter
What should I do if I do not see my deposit in my account?
- Deposits are posted on the business day received. Our business days are Monday through Friday 9:00 am to 5:00 PM, except holidays. You may experience a brief delay as the transaction is verified.
My deposit is not showing in my account when will my deposit be shown in my account balance and transaction history?
- Deposits are posted on the business day received. Our business days are Monday through Friday 9:00 am to 5:00 PM, except holidays. You may experience a brief delay as the transaction is verified. A notification will be sent to the email on file for your account confirming our receipt of this deposit. A final email will be sent confirming the posting of your deposit.
What should I do if I do not see my deposit in my account?
- If your deposit is made during business hours, you may experience a brief delay as the transaction is verified. A notification will be sent to the email on file for your account confirming our receipt of this deposit. A final email will be sent confirming the posting of your deposit. If you do not receive an email regarding your deposit within 1 hour of your deposit made during normal business hours, please contact us at 415-775-5377.
When will my deposit be available to use?
- Funds are generally available on the next business day after being deposited. For more details, please see your Member Handbook for the Funds Availability Policy.
Why is there a delay in the posting of my check deposit?
- Deposits made during business hours are reviewed and posted to your account before the end of the business day. You may experience a brief delay as the transaction is verified. All deposits made after business hours will be reviewed and posted on the next business day.
If I need to have access to my check deposit, what should I do?
- Please visit one of our convenient branch locations to determine if your funds can be made available for your use.
No, the first time you login, you will use your current username and password. The system will prompt you to create a new password after the first login.
For your safety and security, you will receive a one-time password (OTP) when you enroll and when you log in for the first time.
You will need to enroll as a new user. Simply click the “I Am a New User” link.
Yes, transaction and balance alerts will not be migrated and will need to be reestablished.
Apple iOS App Compatibility
- iPhone – Requires iOS 16.0 or later
- iPad – Requires iPadOS 16.0 or later
- Mac – Requires macOS 13.0 or later and a Mac with Apple M1 chip or later
- Apple Watch – Requires watchOS 9.0 or later
- Apple Vision – Requires visionOS 1.0 or later
Google Play App Compatibility
- Requires Android – 10.x and up
Desktop Browser Compatibility
- Apple Safari Version 16 or later
- Google Chrome Version 136 or later
- Mozilla Firefox Version 137 or later
- Microsoft Edge Version 135 or later